GENERAL

How long will my order take?
Production time varies per product. For ready to ship items such as stickers, cards, and bookmarks, the production time is 1-3 business days. For custom work such as labels and party goods, the production time is 3-6 business days. For custom products and products I work with a print shop to manufacture such as folders, ornaments, shirts, notebooks, planners, books and journals, the production time can be up to 1-2 weeks.

When will I get my order?
Shipping times vary. Please note that sometimes the postal service runs into delays which unfortunately is out of my control once the package leaves my hands.

USA First class packages: 2-6 business days
Canada First class packages: 10-15 business days
Europe First class packages: 12-20+ business days

International packages can take 2-4+ weeks to get delivered depending on the postal carrier and customs within your country.

Do you offer returns?
Cards, Stickers, Buttons, Prints: If there is an issue with your purchase, you can email me at emilycromwellillustration@yahoo.com within 7 business days of receiving your order. I will issue refunds on products shipped back to me in the same condition as they were sent. Customers are responsible for return shipping labels.

Apparel: Refunds are not available for these products.

Personalized Items (Labels, Folders, Notebooks, etc.): Refunds are not available for these products.

Digital Downloads: Refunds are not available for these products.