CURRENT PROCESSING TIME: 5-7 business days | FREE SHIPPING ON ALL ORDERS $75+ to the U.S. (excludes monthly clubs/ECD box)

Subscription FAQ

MONTLY BOOKMARK AND STICKER CLUB FAQ

If I order both the bookmark and sticker club, will they ship together?
Yes both clubs will ship in one envelope!

If you don’t have a subscription and you’re purchasing both clubs as a one time purchase, you have the option of selecting with tracking or a stamped envelope with no tracking. If a stamped envelope is selected, as above, they will ship with no tracking. If tracking is selected, they will ship together in a rigid mailer with a first class trackable label.

If you are purchasing other products with a club listing, any product that is not a monthly club will ship out sooner within my normal processing time, and your club will ship with a stamp and no tracking during the week of the 10th when the clubs go out. If you would like your entire order to ship together so it’s tracked, please leave me a note when placing your order and I will be happy to do that!

Can I cancel or pause my monthly bookmark/sticker subscription?
We are sad to see you go, but yes, you can do either.  You can do so by logging into your account, and select "Manage Your Subscription"
Or, you can send me an email at emilycromwellillustration@yahoo.com and I'd be happy to do it for you.

PLEASE NOTE if you are cancelling your order AFTER the renewal date, you will still receive the monthly club set you have already been charged for. But going forward you will not receive any more monthly clubs.

Please see our cancellation policy below for more details.

Can I buy a subscription as a gift for a recipient?
Yes! While there is no subscription gift feature, you can purchase a subscription with your information in the billing portion, and for the shipping address you can enter your recipients name and address and it will be sent directly to them.

What is the schedule of the monthly bookmark and sticker clubs?
-On the 22nd of each month, the next month's theme will be announced on social media
-The deadline to order is the 6th (ex: If you want February's monthly bookmark club, you would need to purchase it by the cutoff date of February 6th)
-If you are a subscriber, your subscription is locked in and automatically renewed on the 25th
-All monthly bookmark club packages will ship out around the 10th of each month

Can I return my subscription order?
All of our subscriptions (monthly bookmark club, monthly sticker club and the Emily cromwell designs box) are non-refundable and returns are not accepted.

CANCELLATION POLICY
Please cancel your subscription before the 25th. Refunds will not be accepted unless you make this request within 72 hours after the renewal has been made. 

 

QUARTERLY EMILY CROMWELL DESIGNS BOX FAQ

Can I cancel or pause my box?
We are sad to see you go, but yes, you can do either.  You can do so by logging into your account, and select "Manage Your Subscription"
Or, you can send me an email at emilycromwellillustration@yahoo.com and I'd be happy to do it for you.

PLEASE NOTE if you are cancelling your order AFTER the renewal date (January 1, April 1, July 1 or October 1) you will still receive the box you have already been charged for. But going forward you will not receive or be charged for any more boxes.

Please see our cancellation policy below for more details.

CANCELLATION POLICY
Please cancel your subscription before the renewal date, January 1, April 1, July 1 and October 1. Refunds will not be accepted unless you make this request within 72 hours after the renewal has been made. 

Can I return my subscription box?
All of our subscriptions (monthly bookmark club, monthly sticker club and the Emily cromwell designs box) are non-refundable and returns are not accepted

Can I buy a subscription as a gift for a recipient?
Yes! While there is no subscription gift feature, you can purchase a subscription with your information in the billing portion, and for the shipping address you can enter your recipients name and address and it will be sent directly to them.