How long will my order take?
My typical production time right now is around 5-7 business days, sometimes it will go out sooner and other times if I'm running a bit slower, it could take a couple more days.
If at any point if you’d like to know when your order will ship just send me a message and I’ll get back to you with an estimated date! 

When will I get my order?
Please note that with the ongoing pandemic, USPS has been experiencing delays in getting packages delivered within their normal timeframe (both First Class and Priority), and I am unable to offer guaranteed delivery dates right now. Please be prepared for a possible significant delay once your order has been shipped.

Shipping times vary. Please note that sometimes the postal service runs into delays which unfortunately is out of my control once the package leaves my hands.

USA First class packages: 2-12 business days
Canada First class packages: 10-15 business days
Europe First class packages: 12-20+ business days

International packages can take 2-4+ weeks to get delivered depending on the postal carrier and customs within your country. Customers are responsible for possible import taxes.

Do you offer returns?
Non Personalized Products (Stickers, Notebooks, Magnets, Bookmarks, etc.): If there is an issue with your purchase, you can email me at emilycromwellillustration@yahoo.com within 7 business days of receiving your order. I will issue refunds on products shipped back to me in the same condition as they were sent. Customers are responsible for return shipping labels.

Personalized Items (Labels, Custom pet products, Custom painted signs): Refunds are not available for these products as they are made to order.

Digital Downloads: Refunds are not available for these products.

 

Can I cancel or pause my monthly club subscription?
We are sad to see you go, but yes, you can do either. You can do so by logging into your account, and select "Manage Your Subscription"
Or, you can send me an email at emilycromwellillustration@yahoo.com and I'd be happy to do it for you.